NHS 111 Patient Experience Survey - Report
1st September 2024 to 30th September 2024
Did you follow the advice given by the 111 service?
| Answer | Total |
|---|---|
| Yes, all of it | 319 |
| No | 15 |
| Yes, some of it | 16 |
| Total responses: | 350 |
How helpful was the advice given by the 111 service?
| Answer | Total |
|---|---|
| Very helpful | 261 |
| Not helpful at all | 37 |
| Quite helpful | 29 |
| Not very helpful | 22 |
| Total responses: | 349 |
Seven days after the call to the 111 service, how was the problem?
| Answer | Total |
|---|---|
| Completely better | 63 |
| The same | 108 |
| Improved | 150 |
| Worse | 28 |
| Total responses: | 349 |
Overall, how satisfied or dissatisfied were you with the way the 111 service handled the whole process?
| Answer | Total |
|---|---|
| Very satisfied | 254 |
| Very dissatisfied | 45 |
| Quite dissatisfied | 12 |
| Quite satisfied | 27 |
| Neither satisfied nor dissatisfied | 11 |
| Total responses: | 349 |