NHS 111 Patient Experience Survey - Report
1st March 2024 to 31st March 2024
Did you follow the advice given by the 111 service?
| Answer | Total |
|---|---|
| Yes, all of it | 204 |
| Yes, some of it | 13 |
| No | 5 |
| Total responses: | 222 |
How helpful was the advice given by the 111 service?
| Answer | Total |
|---|---|
| Very helpful | 173 |
| Not helpful at all | 12 |
| Quite helpful | 21 |
| Not very helpful | 16 |
| Total responses: | 222 |
Seven days after the call to the 111 service, how was the problem?
| Answer | Total |
|---|---|
| Improved | 114 |
| Worse | 13 |
| Completely better | 43 |
| The same | 52 |
| Total responses: | 222 |
Overall, how satisfied or dissatisfied were you with the way the 111 service handled the whole process?
| Answer | Total |
|---|---|
| Very satisfied | 167 |
| Neither satisfied nor dissatisfied | 6 |
| Quite satisfied | 22 |
| Quite dissatisfied | 12 |
| Very dissatisfied | 15 |
| Total responses: | 222 |
What did we do well?
Overall, how was your experience of our service?
| Answer | Total |
|---|---|
| Very good | 4 |
| Good | 2 |
| Very poor | 1 |
| Total responses: | 7 |