NHS 111 Patient Experience Survey - Report


1st September 2024 to 30th September 2024


Did you follow the advice given by the 111 service?

AnswerTotal
Yes, all of it319
No15
Yes, some of it16
Total responses:350

How helpful was the advice given by the 111 service?

AnswerTotal
Very helpful261
Not helpful at all37
Quite helpful29
Not very helpful22
Total responses:349

Seven days after the call to the 111 service, how was the problem?

AnswerTotal
Completely better63
The same108
Improved150
Worse28
Total responses:349

Overall, how satisfied or dissatisfied were you with the way the 111 service handled the whole process?

AnswerTotal
Very satisfied254
Very dissatisfied45
Quite dissatisfied12
Quite satisfied27
Neither satisfied nor dissatisfied11
Total responses:349

What did we do well?