NHS 111 Patient Experience Survey - Report
1st November 2024 to 30th November 2024
Did you follow the advice given by the 111 service?
Answer | Total |
---|---|
Yes, all of it | 131 |
No | 4 |
Yes, some of it | 9 |
Total responses: | 144 |
How helpful was the advice given by the 111 service?
Answer | Total |
---|---|
Very helpful | 110 |
Not helpful at all | 14 |
Quite helpful | 14 |
Not very helpful | 6 |
Total responses: | 144 |
Seven days after the call to the 111 service, how was the problem?
Answer | Total |
---|---|
The same | 38 |
Improved | 72 |
Worse | 8 |
Completely better | 18 |
Total responses: | 136 |
Overall, how satisfied or dissatisfied were you with the way the 111 service handled the whole process?
Answer | Total |
---|---|
Very satisfied | 103 |
Quite dissatisfied | 9 |
Quite satisfied | 15 |
Very dissatisfied | 13 |
Neither satisfied nor dissatisfied | 3 |
Total responses: | 143 |