NHS 111 Patient Experience Survey - Report


1st January 2024 to 31st January 2024


Did you follow the advice given by the 111 service?

AnswerTotal
Yes, all of it195
Yes, some of it15
No7
Total responses:217

How helpful was the advice given by the 111 service?

AnswerTotal
Very helpful162
Quite helpful23
Not very helpful15
Not helpful at all 17
Total responses:217

Seven days after the call to the 111 service, how was the problem?

AnswerTotal
Completely better36
The same65
Improved100
Worse16
Total responses:217

Overall, how satisfied or dissatisfied were you with the way the 111 service handled the whole process?

AnswerTotal
Very satisfied162
Quite dissatisfied12
Very dissatisfied 11
Quite satisfied21
Neither satisfied nor dissatisfied11
Total responses:217

What did we do well?

Overall, how was your experience of our service?

AnswerTotal
Very good8
Very poor1
Poor1
Neither good nor poor1
Total responses:11