NHS 111 Patient Experience Survey - Report
1st November 2024 to 30th November 2024
Did you follow the advice given by the 111 service?
| Answer | Total |
|---|---|
| Yes, all of it | 131 |
| No | 4 |
| Yes, some of it | 9 |
| Total responses: | 144 |
How helpful was the advice given by the 111 service?
| Answer | Total |
|---|---|
| Very helpful | 110 |
| Not helpful at all | 14 |
| Quite helpful | 14 |
| Not very helpful | 6 |
| Total responses: | 144 |
Seven days after the call to the 111 service, how was the problem?
| Answer | Total |
|---|---|
| The same | 38 |
| Improved | 72 |
| Worse | 8 |
| Completely better | 18 |
| Total responses: | 136 |
Overall, how satisfied or dissatisfied were you with the way the 111 service handled the whole process?
| Answer | Total |
|---|---|
| Very satisfied | 103 |
| Quite dissatisfied | 9 |
| Quite satisfied | 15 |
| Very dissatisfied | 13 |
| Neither satisfied nor dissatisfied | 3 |
| Total responses: | 143 |