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Patient Satisfaction Questionnaire - Community Neurology Service

As a service we are committed to continually improving our service and would very much appreciate your help by completing this questionnaire.

Are you completing this survey as a patient or carer?

For Information - Do you support somebody (friend, family, partner) that could not manage without your support due to their illness, frailty, disability, mental ill health, or substance misuse? If the answer is yes, you would be classed as a carer. A carer can be of any age.

At what point were you identified as a carer/family member/supporter when the person you support engaged with our services?

If other, please confirm

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Did you feel listened to and valued as a carer/family member/supporter?

If you answered no, please provide further information

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Did you feel you were involved with the treatment and informed of any changes about the person you support?

If you answered no, please provide further information

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Were you provided with support from the service and/or signposted to relevant support services in the Community?

If you answered no, please provide further information

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Please enter your postcode (if you do not have a fixed abode please type N/A)

Do you have trust and confidence in the team?

Were you involved as much as you wanted to be in decisions about the management of your condition?

Do you feel the team are supportive?

Do you feel confident to contact the team if you need to?

To what extent has the service enabled you to manage your condition?

Overall, how was your experience of our service?

Please can you tell us why you gave your answer?

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Can we share your comment publicly (for example, on our website or printed material such as posters)?

Please tell us about anything that we could have done better

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We routinely collect information on age, gender, ethnicity and sexual orientation to ensure that we are receiving feedback from a wide range of people about our services. The following questions help us to monitor if we are hearing from everyone. Please choose a response to continue:

What is your age group?

To which of these ethnic groups would you say you belong?

To which gender identity do you most identify?

What is your sexual orientation?

Do you consider yourself to have a disability?

If you answered yes, please indicate your disability (you can select more than one option)

Thank you very much for your help.

If you would prefer to complete this questionnaire over the phone with a health professional, please contact 01202 705606.