Wessex Clinical Genetics Service Patient Satisfaction Questionnaire

English

Wessex Clinical Genetics Service Patient Satisfaction Questionnaire

We would be grateful if you could answer the following questions about your genetic clinic appointment. Your answers are important to us because they will influence how we try to deliver a good service to our patients.

Please answer every question. If you are not sure or you cannot remember the exact details, please give the best answer you can. If you have a problem answering any question, please write that problem beside the question.

The information that you provide will be completely confidential. Your answers will be combined with the answers of other patients involved in the survey and reported in such a way that it will not identify you or influence your pattern of treatment.

Please do not share anything that will identify who you are as this is an anonymous survey. If you have any specific personal comments that will identify you please contact our service on the number at the end of this survey.

We hope that you will be able to find the time to complete this questionnaire.

1. Was the person you saw approachable?

Yes No

Notes

2. Who did you see?

Consultant Junior Doctor (SpR) Genetic counsellor / Nurse Unsure

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3. What type of appointment took place

Face to face Telephone appointment Video appointment

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4. Was this your first, or a follow-up appointment with the service?

First appointment Follow-up appointment

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5. Did you feel able to discuss your concerns?

Yes No

Notes

6. Did you feel able to ask questions?

Yes No

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7. Were all your questions answered? (or explain why there are no answers?)

Yes No

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8. Did you feel listened to?

Yes No

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9. Which of the following best describes the duration of your appointment?

Too long Too short Just about right

Notes

10. Did you understand the information you were given?

Yes No

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11. At the end of your clinic appointment did you know what would happen next?

Yes No

Notes

12. If you answered ‘no’ to any of the above questions, please explain further

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Can we share your comment publicly (for example, on our website or printed material such as posters)?

Yes No

Notes

13. Are you waiting for a test result or more information?

Yes No

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14. Were you discharged from the clinical genetics service?

Yes No

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15. If yes, did you feel this was appropriate?

Yes No Not applicable

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16. If you were not discharged was there a clear plan for future contact?

Yes No

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17. Please explain your answer?

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18. Have you spoken to anyone in the genetics department on the telephone?

Yes No

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19. If yes, who did you speak to?

Genetic counsellor / Nurse Secretary Doctor Family history co-ordinator Don't know Other

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20. If you answered 'other' to question 17, please specify below:

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21. Was the person you spoke to helpful?

Yes No

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22. Please explain your answer:

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23. If you have further questions, would you happily contact the genetics service in the future?

Yes No

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24. If you answered 'no', please explain your answer:

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25. Overall, how was your experience of our service?

Very good Good Neither good nor poor Poor Very poor Don't know

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26. Please tell us about anything you think the clinical genetics department did particularly well

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27. What could we do better?

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28. Do you have any other comments – such as waiting time for the appointment, clinic setting, parking, reception facilities and anything else you would like to mention

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29. Are you?

Male Female Gender neutral Other Prefer not to say

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30. What age category are you in?

Under 18 years 18 - 24 years 25 - 34 years 35 - 44 years 45 - 54 years 55 - 64 years 65 years +

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Thank you

Thank you for taking the time to share your experience