Feedback for the paediatric Call 4 Concern Service

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Feedback for the paediatric Call 4 Concern Service

Thank you for taking the time to complete this survey. At University Hospital Southampton, we are continually looking to improve the services we offer our patients. This survey will ask you about the Call 4 Concern service. You can answer it whether or not you have used the service and your responses are anonymous.

1. Did you tell the nurse looking after your child, or another staff member that you felt your child was becoming more unwell?

Yes No

Notes

2. Do you feel this staff member listened to your worries?

Yes No

Notes

3. While in hospital, have you contacted the Call 4 Concern service about your child?

Yes No

Notes

4. If you called call 4 concern, was it because you thought your child was feeling more poorly (clinically deteriorating) than they were?

Yes No

Notes

5. Please explain your answer...

4000 characters remaining

Notes

6. Were you satisfied with the person who answered the call?

Yes No

Notes

7. What was the agreed course of action after you phoned the Call 4 Concern service?

4000 characters remaining

Notes

8. Were you satisfied with this course of action?

4000 characters remaining

Notes

9. Were you satisfied with the time the response took?

Yes No

Notes

10. Please explain your answer...

4000 characters remaining

Notes

How would you rate the Call 4 Concern fact sheet in terms of its:

11. Engaging colours and graphic

Very good Good Neither good nor poor Poor Very poor

Notes

12. Clear explanation of the service.

Very good Good Neither good nor poor Poor Very poor

Notes

13. The process the patient or parent/carer should follow before contact Call 4 Concern

Very good Good Neither good nor poor Poor Very poor

Notes

14. How much do you agree with this statement?: ''The Call 4 Concern Service is a service that I feel is well explained in the posters/ factsheet I have seen and is a service I would use, if I felt worried or concerned about a clinical deterioration in my child was not being adequately responded to by ward staff.”

Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree

Notes

15. Please share any other comments about the Call 4 Concern service, whether you used it or not.

4000 characters remaining

Can we share your comment publicly (for example, on our website or printed material such as posters)?

Yes No

Notes

Feedback for the paediatric Call 4 Concern Service

1. Did you tell the nurse looking after your child, or another staff member that you felt your child was becoming more unwell?

2. Do you feel this staff member listened to your worries?

3. While in hospital, have you contacted the Call 4 Concern service about your child?

4. If you called call 4 concern, was it because you thought your child was feeling more poorly (clinically deteriorating) than they were?

5. Please explain your answer...

6. Were you satisfied with the person who answered the call?

7. What was the agreed course of action after you phoned the Call 4 Concern service?

8. Were you satisfied with this course of action?

9. Were you satisfied with the time the response took?

10. Please explain your answer...

How would you rate the Call 4 Concern fact sheet in terms of its:

11. Engaging colours and graphic

12. Clear explanation of the service.

13. The process the patient or parent/carer should follow before contact Call 4 Concern

15. Please share any other comments about the Call 4 Concern service, whether you used it or not.

Can we share your comment publicly (for example, on our website or printed material such as posters)?

Submit

Thank you.