ED / AEC / Ambulatory FFT Survey

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ED / AEC / Ambulatory FFT Survey

Patient experience is really important to us and we would really appreciate hearing your unique experience of our services. Your feedback is free, anonymous, and will not affect your care or treatment in any way. We would love to hear what we did well, so that we can celebrate with our staff, and also if there is anything we could improve on, so we can take action.

Our patient satisfaction survey consists of multiple choice questions and will take less than a couple of minutes to complete.

Thank you for your help

Please choose the service you visited:

1. Overall, how was your experience of our service?

Very good Good Neither good nor poor Poor Very poor Don't know

2. What was good about your care?

Can we share your comment publicly (for example, on our website or printed material such as posters)?

Yes No

3. What could be improved?

Can we share your comment publicly (for example, on our website or printed material such as posters)?

Yes No

4. Were you treated with dignity, respect and kindness?

Yes Sometimes No Don't know

5. How clean was the location you were in? - please provide further detail in the comments box.

Very Good Good Neither good nor poor Poor Very poor Don't know

6. Did you get enough help from the staff when you needed it?

Yes Sometimes No Don't know

Did you have confidence in the staff looking after you?

	Yes	Sometimes	No	Don't know
7. Nurses
Notes:

7. Nurses

Yes Sometimes No Don't know

8. Did you feel involved enough in the decisions made about you?

Yes Sometimes No Don't know

	Yes	Sometimes	No	Don't know
9. Other staff
Notes:
10. Care support workers
Notes:
11. Doctors
Notes:

9. Other staff

Yes Sometimes No Don't know

10. Care support workers

Yes Sometimes No Don't know

11. Doctors

Yes Sometimes No Don't know

12. Were you informed and kept up to date with any delays?

Yes Sometimes No Don't know

13. Overall how did you find the ward, location or environment?

Very Good Good Neither Good nor Poor Poor Very Poor Don't know

14. Would you recommend our services to friends or family members?

Yes No Don't know

15. Would you recommend Medway NHS Foundation Trust to friends or family members?

Yes No Don't know

Demographics

16. Are you:

Male Female Non-binary Prefer not to say

17. How old are you?

Under 18 18 - 25 25 - 34 35 - 44 45 - 54 55 - 64 65 - 74 75 - 84 85 +

18. Are you:

White Mixed or multiple ethnic groups Asian or Asian British Black, Black British, Caribbean or African Other ethnic group Prefer not to say

19. Please leave any other comments regarding your experience with us

Become a Member of Medway and help shape our future, to find out more please visit our website: https://www.medway.nhs.uk/membership/become-a-member.htm Thank you for taking the time to complete this survey. We'll use this feedback to improve the service we provide at Medway NHS Foundation Trust.