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Audiology - Patient/Carer Survey

This questionnaire is about health and social care services you received during your recent audiology appointment. Completing the questionnaire is entirely voluntary; however, all responses are greatly appreciated as we are committed to ensuring our services meet the needs of all patients and carers. The results are used to help us highlight areas where performance is good and to identify where we can make changes where there is room for improvement. All responses are treated in strict confidence.

Please answer the following questions which help us to identify feedback from specific groups or areas we serve.

Are you completing this survey as a patient or carer?

For Information - Do you support somebody (friend, family, partner) that could not manage without your support due to their illness, frailty, disability, mental ill health, or substance misuse? If the answer is yes, you would be classed as a carer. A carer can be of any age.

At what point were you identified as a carer/family member/supporter when the person you support engaged with our services?

If other, please confirm

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Did you feel listened to and valued as a carer/family member/supporter?

If you answered no, please provide further information

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Did you feel you were involved with the treatment and informed of any changes about the person you support?

If you answered no, please provide further information

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Were you provided with support from the service and/or signposted to relevant support services in the Community?

If you answered no, please provide further information

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Is this feedback about a child with a Statement of Special Educational Needs (SEND)?

Please enter your postcode (if you do not have a fixed abode please type N/A)

Which Clinic did you visit today?

Overall, how was your experience of our service?

Please can you tell us why you gave your answer?

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Can we share your comment publicly (for example, on our website or printed material such as posters)?

Please tell us about anything that we could have done better

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Strongly agreeAgreeNeither Agree or DisagreeDisagreeStrongly DisagreeNot Applicable
I received information regarding what would happen today prior to my appointment and it was informative.
The time and place of my appointment was convenient.
The department was clean and tidy and the waiting room was welcoming.
The clinician introduced themselves and explained things clearly, giving me the opportunity to ask questions
I was given enough information to allow me to be involved in the outcome of my appointment
I was treated with respect and dignity.

I received information regarding what would happen today prior to my appointment and it was informative.

The time and place of my appointment was convenient.

The department was clean and tidy and the waiting room was welcoming.

The clinician introduced themselves and explained things clearly, giving me the opportunity to ask questions

I was given enough information to allow me to be involved in the outcome of my appointment

I was treated with respect and dignity.

We routinely collect information on age, gender, ethnicity and sexual orientation to ensure that we are receiving feedback from a wide range of people about our services. The following questions help us to monitor if we are hearing from everyone. Please choose a response to continue:

What is your age group?

To which of these ethnic groups would you say you belong?

To which gender identity do you most identify?

What is your sexual orientation?

Do you consider yourself to have a disability?

If you answered yes, please indicate your disability (you can select more than one option)

Thank you

Thank you for taking the time to give us your feedback.